Kids Hero

Social Care Consulting

We understand organisations & provide a unique approach with shared analysis and solutions.

Extensive experience as consultants and advisors providing assistance and support for children’s social care organisations

INGSON Ltd has been established since 2003. The Directors Suzi Ingram and John Hyder-Wilson have over 40 years combined experience within the Social Care field as practitioners, managers and consultants.

We understand that organisations are often fatigued with the critical approach of many ‘experts’ which implies blame and failure. Consequently we provide a unique approach which consciously eschews an unbalanced and one sided critical approach and encourages a shared analysis of the issues and shared solutions to achieve best practice and embed change.

Our Services


We have provided consultancy support and guidance for over 35 Local Authorities across England and Wales. This support is responsive,…
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Management Development

We work with your managers and staff to transfer skills and knowledge to empower and excite, ensuring improved outcomes for…
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Team Evaluation and Development Programme

A Team Evaluation and Development Programme allows us to gather facts quickly to establish the improvements required for social work…
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I have worked with INGSON in a number of authorities during quite challenging times, including Dudley, Lambeth and Stoke on Trent. Their absolute focus on improving the quality of social work practice to secure better outcomes for children has without doubt helped front-line staff and managers to make significant improvements. They help practitioners understand what needs to change and to benefit from their support to help them do so. Both John and Suzi bring extensive knowledge and experience, and use that in a positive and enabling way. They provide continuous analysis and feedback to senior managers to help inform them on wider changes needed to enable practice to improve. I am always happy to recommend them.

Eleanor Brazil

Former DCS and current DfE Children’s Services Commissioner Croydon Children’s Services Improvement Board

As an experienced Director of Children (DCS), I have worked in a number of Authorities ranging from those rated ‘Inadequate Ofsted’ to ‘Outstanding’. This has involved working with many consultants and improvement partners. It is refreshing to come across people like Suzi and John (INGSON) who deliver consultancy services that are of the highest quality. They work well as a team and offer advice, support, and practical solutions to a range of social care challenges.

I worked with INGSON on a project in an Authority that was subject to a statutory notice to improve. They helped to design an innovative, bespoke programme of improvement involving front-line social workers and managers. It was a huge task that required clear planning, well-orchestrated interventions and effective communication with front-line staff, senior managers and external scrutineers. The programme was intensive and required INGSON to audit, quality assure, assess, and coach social workers to deliver good quality case work and supervision on a monthly scrutinised programme of intense improvement. They developed constructive working relationships to help staff to understand what ‘good’ looks like and how to achieve it, either as a front-line practitioner or a manager. In addition to individual and team coaching they provided examples of best practice, training videos and expertise on what constitutes good and outstanding work with children and families.

INGSON’s approach is methodical and reliable, but they are also flexible and responsive to changing requirements and demands. I found them an absolute pleasure to work with. They demonstrated a real empathy for workers and children and families – wanting the best outcomes for the staff and the children. Their passion for good social work is at the heart of what they do. I can highly recommend them.

Gladys Rhodes White OBE

Director of Children

We have commissioned INGSON on a number of occasions over the past four years to support us with quality improvement and auditing work. They have always provided an extremely helpful lens on a range of practice issues, and have supported us to develop our robust auditing process. John and Suzi’s sound understanding of context, sharp focus on relevant issues, and ability to engage and communicate with all layers of the organisation, means that their feedback is always well received and has real impact. They have added real value to our improvement work and our drive and ambition to develop a learning culture within our organisation.

Helen Fergusson

Head of Children’s Social Care Durham Durham