We have advised and assisted managers and practitioners at this County Council over the past three years to develop and deepen their internal file audit processes. This has overseen a transformation from a ‘tick box’ single auditor model to a fully inclusive and collaborative process involving auditors completing file evaluations sitting alongside social workers and focusing both on quality of social work and management as well as compliance to
important standards. We have worked closely with this team to ensure that the audit process remains as useful and objective as possible by developing shared visions of ‘what good looks like’ in areas of practice such as assessments and care plans.