INGSON Ltd were approached to undertake a full diagnostic review of children’s social care practice and processes in this Council. This involved a review of all practice concerning contacts, assessments, child protection enquiries and care planning for all children receiving a service. We also made an evaluation of management capacity and practice as a part of this work. This is planned to lead on to further work which will involve redesign of team structures, redesign of the electronic system and the creation of a new model of lean process and best practice.