After two adverse OFSTED inspections in 2013, the new management team at this Council sought the long-term support of INGSON Ltd in several areas. These included a root and branch review and reform of the electronic (CareFirst) recording exemplars for social work staff to ensure that these tools were fit for professional practice. This has been highly successful. We have also managed and delivered a series of workshops for staff and managers focusing on best practice standards with particular attention being given to the safeguarding and child in care areas of activity. We have also delivered a mentoring programme for first line managers to ensure that change is embedded and sustained.